Refund Policy
Thank you for choosing IslandCommonsRealm. We want you to be completely satisfied with every order placed through our website at islandcommonsrealm.xyz. This policy explains how refunds are handled for goods and services purchased from our pizzeria, including any limitations and steps to request a refund.
Eligibility for refunds
Refunds are evaluated on a case‑by‑case basis. Eligible refunds may be issued for the following scenarios:
- Incorrect, missing, or damaged items delivered; you must notify us within 48 hours of delivery with photographs if possible.
- Orders canceled before preparation begins or before dispatch, in which case a full refund will be issued to £ and returned to the original payment method.
- Significant quality issues with a pizza or side dish that render the food inedible or unsafe to consume.
Non‑eligible circumstances for refunds include, but are not limited to: items consumed or partially consumed by the customer, late notifications beyond the timeframes described, or preferences that do not meet personal taste expectations.
Refund timeline and method
Approved refunds are issued to the original payment method within a reasonable period after approval, typically within 5–10 business days, depending on the provider. If you paid using a card, the refund will appear on your statement as from IslandCommonsRealm or our payment processor. For orders placed through islandcommonsrealm.xyz, any applicable refunds will be reflected in the subsequent billing cycle.
How to request a refund
To initiate a refund, please contact our support team at +44 161 123 4567 with the following information: order number, delivery address, date of purchase, and a brief description of the issue. You may also email us through the contact form on our site. Include clear photos of damaged items if applicable. Refund decisions will be communicated to you within 3–5 business days of receipt of your request.
Returns and replacements
In cases where a replacement item is offered and accepted, we will arrange a new delivery at no extra charge or issue a voucher for future orders, depending on availability and the nature of the problem. If a full refund is approved, you will receive confirmation and a credit to the original payment method as described above. Please note that some fees, such as delivery charges for successful orders, may be non‑refundable unless required by law or our agreement with the payment provider.
Delivery, packaging, and damaged items
Food safety and quality are essential. For any discrepancies on arrival, please inspect the order immediately. If an item is damaged during transit, retain the packaging and contact us within 48 hours with photos. We will assess the situation and offer a replacement or refund appropriate to the case. Our team may require proof of the delivery condition and the packaging integrity to process the claim.
Non‑ic beverages and substitutions
When substitutions are necessary, we will offer suitable non‑ic beverages such as juice or lemonade where available. If a requested beverage is out of stock, we will provide a comparable alternative or adjust the order total accordingly for refunds where applicable.
Privacy and data protection
All refund requests are handled in accordance with our privacy practices. We require only the information needed to process refunds and to prevent abuse of the policy. We will not share your data beyond what is necessary to complete the refund, in line with applicable law.
Policy updates
We may update this Refund Policy from time to time. Any changes will be posted on islandcommonsrealm.xyz with an updated effective date. For questions about the policy, contact us at +44 161 123 4567.
Contact and location
Address: Pizza Street, Manchester, M1 1AE, United Kingdom. Phone: +44 161 123 4567. Email: support is available through our site contact form.
Last updated: October 10, 2025.